Refund policy
Fourteen days to change your mind.
If Nokie is not right for you, request a refund within 14 calendar days of purchase. Polar, our merchant of record, handles the payment reversal and applicable tax adjustments.
The policy
- Request the refund within 14 calendar days of the original purchase.
- Use the Polar customer portal or email support@nokie.app from the address used at checkout.
- Include the order number if available. Never send a full license key by email.
- After a refund, the paid entitlement is revoked on the next successful validation. Local settings remain available.
What to expect
- We target a response within one business day during the founder beta.
- Approved refunds return to the original payment method; bank processing time varies.
- This voluntary policy does not limit refund or cancellation rights that apply under local law.
- Technical support remains available before you decide whether a refund is necessary.
Purchases and refunds are processed by Polar as merchant of record. Nokie support can help locate the right order or customer-portal route.